Enjoy peace of mind with a 5-year Premium Product Protection Insurance Plan *included with your order to help extend the useful life of your furniture and reduce disruption to your home. If your furniture is accidentally damaged, stained or faulty your cover will take care of repairing or replacing your furniture, at no extra cost to you. *Restrictions apply
Before leaving our factory, all our sofas are inspected to ensure they are in top condition. We will warranty the complete product guaranteeing the integrity of the structure and materials for a period of five years.
We are also unique in including a free-of-charge accidental damage policy to cover spills and scratches and the like.
To provide long term and complete peace of mind, both our structural and accidental warranties are underwritten as a separate policy from a major insurance company which is provided immediately on delivery.
In the rare event that you do experience any fault we will send a professional technician to your home to repair your furniture to new condition – and if not possible, then to replace it like-for-like free-of-charge.
We would recommend that your upholstery is cleaned every few weeks to remove surface dirt and sweat which may damage the leather or fabric.
We also advise that, for leather products, you treat the leather once every few months with a dedicated leather feeder to retain its natural oils and prevent it drying-out or cracking.
To facilitate this we are sending you a complementary starter kit produced by Staingard who are the premier manufacturers of this product.
It is advisable not to place your upholstery in direct sunlight for long periods as this can discolour and degrade the surface.
WHAT’S COVERED?
This insurance protects your item of furniture from accidental stains and damage, and defects, such as, but not limited to, the following:
STRUCTURAL DEFECTS:
Safeguards against flaws and imperfections, frame defects like :
- Breakage or warping
- Peeling finishes on wood, veneer, or laminate.
- Mechanical & electrical recliner defects.
- Metal component bending & breakage
- Broken zips, castors, & buttons
- Seam & stitching separation
- Leather hide lifting or peeling
- Failings on bed frames and dining chairs.
ACCIDENTAL DAMAGE:
Covers occurrences such as rips, tears, burns, and up to three pet-related incidents:
- Rips, tears, burns
- Scuffs, scratches, & punctures
- Breakage, dents, chips, & scratches that penetrate the surface finish
- Glass or mirror breakage, scratches, and chips during normal use
- Damage caused by pets, limited to three claims during your coverage period
STAIN PROTECTION:
Shields against unexpected spills and stains arising from a range of household substances:
- Food & drinks
- Ink, paint, & dye
- Human & pet bodily fluids
- Cosmetics, soap, & shampoo
- Wax & polish
- Glue & superglue
- Dye transfer from clothing & newspapers
- Acids, bleaches, & corrosive substances
- Water, liquid, or heat marks
SHOULD THE UNEXPECTED HAPPEN AND YOU NEED TO MAKE A CLAIM, YOU’LL HAVE:
Expert support from our claims handlers
Technicians over to your home to assess and repair your item, if they can.
If not, you’ll receive a like-for-like replacement, or be reimbursed to the financial value of the item
No excess or charges for you to pay
WHAT’S NOT COVERED?
- Normal wear & tear
- Damage in transit & pre-delivery of the item
- Commercial use
- Manufacturing faults
- Third-party contractor-related damage
- System failures, e.g. plumbing & electrical
- Deliberate damage or damage caused by unattended stains or improper cleaning
ARE THERE ANY RESTRICTIONS?
- You must be a UK resident and at least 18 years old.
- Your item must be kept securely in your permanent residence within the UK.
- This insurance is only included for products where explicitly stated as such on the item description.
