Newman & Bright is commited to providing a high level of customer service and support. We will go out of our way to ensure that our customers are happy with their purchase and enjoy their experience with us. Should you encounter any problems we will do our best to iron them out; we welcome customer feedback that allows us to improve our levels of service.
Returns and Refund Policy
See our returns and refund policy for more information.
For our stock items the full payment must be paid on order.
For our made to order items we require a minimum payment of 50% of the value of the invoice to confirm the order. The balance on the invoice must be paid prior to the items being dispatched for delivery. Payment can be made by cash, bank transfer, bankers draft, or by debit/credit cards. The initial payment is non-refundable and will be seen as entering into a contract of sale. We do offer a ‘grace period,’ if you change your mind within 5 working days we will cancel your order and return your initial payment minus a £50 admininstration fee. After this grace period, the order can not be cancelled or amended in any way. If you are concerned by this, or have exceptional circumstances, please contact us and we will endeavour to help where possible.
We currently use World Pay Zinc and Paypal as a means of card security which is encrypted over a secure server so that no other party, including ourselves has access to credit or debit card details. If payments are made over the phone, the card details are likewise kept private and removed from our data base once the transactions have been completed.
The use of this website and the purchase of any goods is governed by these terms and conditions. Please read them carefully and print and keep a copy for your reference. We reserve the right to modify these terms and conditions at anytime without notice to you. Please do not assume the same terms apply in the future. Access to this website may be suspended, restricted or terminated at any time.